Items excluded from our delivery service

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• Oversized or heavy parcels

• Certain delicate or fragile goods

• Dangerous Goods

• Perishable Items except long shelf life

• Cash, money or monetary items

 

Items we deliver

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• We accept non-perishable, non-bulky items such as cosmetics, shoes, clothing, skincare products, and others.

• Fragile items must be bubble-wrapped and are transported at the owner's risk.

• Dangerous items, electronics, money, and other restricted items are not allowed.

 

Packages should be properly sealed and labelled, and we reserve the right to reject any item that does not meet our standards or/and scope

 

Package Collection & Return Policy

 

Packages delivered to Deliverix pickup locations must be collected within 2 days after the day the delivery notification was received. 

 

Customers are encouraged to collect their packages as soon as they receive their collection notification. If a pickup location is temporarily closed during the collection period, customers should return when the location resumes operations.

 

Where a pickup location remains closed for an extended period, and the customer has notified Deliverix, Deliverix will arrange a doorstep delivery.

 

Once the collection period expires, uncollected packages will be returned to our CBD office. The sender and recipient will be notified when a package is returned.

 

Returned packages must be collected within 31 days of notification. Packages that remain unclaimed beyond the applicable period may be disposed of in accordance with Deliverix's terms.

 

Additional storage or handling charges may apply to packages that remain uncollected beyond the stated collection period.

 

Deliverix will not be responsible for packages that remain unclaimed after the applicable collection and return periods.

 

Claims Policy

 

Any claim relating to the damage or tampering of a package must be reported to Deliverix immediately upon collection from the pickup station, with a picture showing what happened, as well as a description.

 

Claims submitted after this period may not be considered.

 

The maximum compensation payable for an approved claim shall not exceed UGX 50000, subject to Deliverix's assessment of the claim and the applicable terms.

 

Customers who receive a damaged package should report the issue to Deliverix immediately, preferably while still at the pickup location.

 

Any signs of tampering or damage to the packaging should also be reported before leaving the pickup location.

 

Customers may be required to provide photographs showing the condition of both the package and its contents.

 

Deliverix does not recommend sending fragile or easily breakable items. Where such items are accepted for delivery, they may be transported at the sender's risk, and Deliverix may not be liable for damage resulting from inadequate packaging or the fragile nature of the item.

 

Deliverix reserves the right to reject a claim where the required evidence is not provided or where there is evidence that the package or supporting documentation has been altered or tampered with.

 

Collecting Your Package

 

To collect a package, the recipient should present the delivery notification received from Deliverix that contains the secret code when at the pickup point.

 

Deliverix may decline to release a package where there is reasonable doubt regarding the identity or authority of the person attempting to collect it. In such cases, additional identification or authorisation may be required.

 

Pickup location details, including operating hours, will be provided through the relevant Deliverix pickup-point information.

 

Customers can track their package using the tracking code provided by Deliverix, or by contacting us.